Well today I said goodbye to Gitzo as a supplier.
After being a long time supporter of Gitzo I have finally had it with them and their lack of customer service.
After spending £350 on a GH3382QD ballheads just over a year ago the arca clamp has seized after getting wet in a rain shower , now I have used lots of different ballheads over the years and they have taken a pounding in rain , waves , snow and sandstorms but I have never had one seize until now.
The head comes with a an extended 7 year warranty , a quick call to support and it will be sorted !!!!!! how wrong I was , apparently getting a ballhead wet and it seizing isn’t covered under the warranty.
Despite me explaining that I wouldn’t expect a £350 ballhead to seize after getting wet once I was basically told tough and it would cost me £100 for it to be repaired.
That was the final straw so I have said goodbye to Gitzo and have bought a new tripod and head.
After a good deal of research and reading reviews I came upon a review by Thomas Heaton for the Ifootage Gazelle and Acratech head , having watched the review time and time again and putting it up against Benro and Manfrotto my mood was made up , Turned up tw days ago and I have to say I am impressed with the build quality of both the Gazelle and Acratech . hopefully I will be able to write a review in the next week or so.
Watch this space :)